Combines facial emotional intelligence, voice emotional intelligence, natural language understanding and predictive AI
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Unified AI gives team a holistic view of customer emotions.
Streams emotional intelligence and filters emotional content
Identify key triggers from chain of events that make or break a customer relationship.
Increase revenue from positive emotions, reduce churn from negative emotions.
Detects customer emotions and micro-expressions in a video call
Detects temper, valence, arousal and spoken words in a voice call.
Detects customer emotions in emails, live chats, social media and mobile messaging
Analyzes the attitude, behavior and personality of customers. Predicts what they will buy next.